Refund policy

At Collection hub store, customer satisfaction is our priority.

• You are allowed to open and inspect your parcel before making the payment.
• If the product matches your order and is in good condition, please complete the payment to the courier.
• If you face any issue after receiving your order, please contact our support team as soon as possible.

For Lahore Customers

Your issue will be resolved within 2–3 business days.

For Customers Outside Lahore

You will need to send the product back to us through any courier service. Once we receive and inspect the item, we will process your refund or exchange as applicable.

For any assistance, please contact our customer support.